Carelink is a ‘not for profit’ organisation and registered charity based in Grimsby. Their core business is the supply and monitoring of Telecare alarms and associated equipment, used to support vulnerable residents in the N.E Lincolnshire region, enabling customers to live independently with the assistance of technology.
The successful applicant for the role of Telecare Call Handler will be joining NEL Carelink’s well established team who provide a recognised quality service and have a strong commitment to older and vulnerable people in the community.
Main responsibilities include but are not limited to:
- To operate the Telecare system in an effective and friendly way, liaising and assisting colleagues to ensure excellent service delivery at all times.
- To handle emergency and routine calls from service users via a computerised system, assess and identify the nature and reason for the call and deal with such calls appropriately
- To initiate appropriate action e.g. calling emergency or medical services, key holders or other third party contacts in order to ensure situations are resolved to a satisfactory conclusion.
Click the links below to view the full job discription and recruitment poster.
For application pack please email admin@care-link.org.uk, alternatively you can call in and collect an application form.
The closing date for completed applications is Friday 23rd Sept 2016