Information from Total Transport One Stop Shop, North East Lincolnshire Council.
In support of the Total Transport One Stop Shop feasibility study, the Total Transport Partners Event for Transport Commissioners and Transport Providers event held in January and the recent consultation results we are in the process of developing a Transport One Stop Shop.
Here is a snapshot of the recent Total Transport One Stop Shop consultation results for the Question: Where would you like to access transport services information, advice and guidance?
| 1st Choice | 2nd Choice | 3rd Choice | Total | Percentage | |
| Internet (eg; website) | 469 | 144 | 48 | 661 | 71.84 % |
| App | 152 | 128 | 87 | 367 | 39.89 % |
| At an info point (leaflet or poster) | 100 | 105 | 123 | 328 | 35.65 % |
| Interactive screen | 62 | 125 | 126 | 313 | 34.02 % |
| Face-to-face | 89 | 62 | 54 | 205 | 22.28 % |
| Telephone | 30 | 73 | 78 | 181 | 19.67 % |
| Other | 18 | 11 | 8 | 37 | 4.02 % |
| · Multiple choices for the same service were not counted | |||||
The aim is to establish a single information point in respect of different agencies’ passenger transport offerings, with a view to more effective signposting and publicity – a Transport One Stop Shop to deal with user needs and requests for services locally within North East Lincolnshire.
We are currently exploring the following options:
- Online portal
- Creating a website for transport information, advice and guidance which covers transport across the North East Lincolnshire area which will signpost to partner and stakeholders websites and others sites of interest for transport users – this will compliment the existing transport IA&G currently provided in North East Lincolnshire
- Digital buddies
- We are looking at the feasibility of introducing a ‘digital buddy’ role with partners and stakeholders who would provide one to one support to transport users in how to use the Transport One Stop Shop portal (users would then be able to navigate and use the site independently)
To assist us with this ongoing work of the feasibility of a local Transport One Stop Shop, we would appreciate if you could either complete our online form https://nelincolnshire-self.achieveservice.com/service/Total_Transport_One_Stop_Shop_Partner_and_Stakeholder_Engagement
or alternatively contact us on TotalTransport@nelincs.gov.uk to arrange for a member of our team to visit you.
- We would appreciate if the form can be submitted to us by 31st July 2017
Please note: once you complete the form a ‘Registration’ page will show – this gives you the option to set up an account with North East Lincolnshire Council’s self-service portal.
If you don’t wish to create an account please select the ‘cancel’ button (bottom left of form).
If you do wish to set up an account please complete the fields and select the ‘submit’ button – this service allows you to use a single account to access a range of public service online.
- If you would like a member of the team to visit you please contact us ASAP so we can get an appointment scheduled in
Please visit our dedicated webpage to learn more about the Total Transport project.