{"id":2059,"date":"2013-04-25T13:03:48","date_gmt":"2013-04-25T12:03:48","guid":{"rendered":"http:\/\/vanel.org.uk\/va\/?page_id=2059"},"modified":"2013-04-25T13:32:54","modified_gmt":"2013-04-25T12:32:54","slug":"it-support","status":"publish","type":"page","link":"http:\/\/vanel.org.uk\/va\/support\/it-support\/","title":{"rendered":"IT Support"},"content":{"rendered":"

VANEL can help groups with their IT support tasks.\u00a0<\/strong><\/p>\n

We already provide advice, training and support around website development and internet technologies via our WebClub.\u00a0\u00a0But our IT Engineer is able to help Members\/Friends with a variety of technical services such as setting up laptops, configuring email and so on.<\/p>\n

We treat each case specifically, so please contact us to discuss what you might need.\u00a0\u00a0We charge a simply hourly rate of \u00a325 per hour, but specific quotes can be prepared based on the combination of tasks that are needed.<\/p>\n

We’ll also start by reviewing your IT systems, issues and requirements with you for free to advise what your options are.\u00a0\u00a0With IT solution there are very often many possible options, so we’ll help you decide what needs doing.<\/p>\n

Some example tasks we can help you with:<\/p>\n

–\u00a0Running Operating System updates on computers.
\n–\u00a0Configuring anti-virus systems.
\n–\u00a0Setting up network drives.
\n–\u00a0Configuring domains or hosting accounts for websites.
\n–\u00a0Configuring email systems.
\n–\u00a0Installing and setting up office software.
\n–\u00a0setting up printers, scanners or other hardware
\n–\u00a0moving systems between computers
\n–\u00a0establishing better, more efficient technological working processes.<\/p>\n

Often we combine a range of services to ensure you are up and running.\u00a0\u00a0Read our case study below for a recent piece of IT support work we provided to one of our members.<\/p>\n

We do try and avoid some IT tasks – there are other dedicated IT support organisations locally who can help you with these.\u00a0\u00a0Such tasks might include installing physical network cabling or setting up or reconfiguring servers.<\/p>\n

We can also deal with other specialist tasks such as designing databases or writing software, but these are more significant in terms of effort, time and costs, as as with anything please contact us to discuss your needs.<\/p>\n

Contact<\/h2>\n

Karl Elliott, Development Manager at VANEL via karl@vanel.org.uk<\/a> \/ 01472 235311 for more information.<\/p>\n

Andy Mason is our IT Engineer, andy@vanel.org.uk<\/a>.<\/p>\n

Case Study<\/h2>\n

We recently completed a set of IT support tasks for a Cleethorpes based Member.<\/p>\n

They had purchased three new laptops to replace three ageing and broken office PCs.\u00a0 We helped them to:<\/p>\n

Complete the installation of the 3 laptops with Windows 7 updates, anti virus software and a proper installation of Office
\nWe installed a network hard drive and shared it with the laptops, creating secure areas for each user.\u00a0 This drive replaced the current, ancient server
\nWe sorted out a new domain and hosting for their website, setup new email accounts and established outlook properly on each of the office machines.
\nand we optimised a few other things whilst we were at it, including networking some printers again.<\/p>\n

The charity had been ok with purchasing hardware, but far less certain in dealing with all the efficient setup that was needed to get the office running again.\u00a0 We did these tasks for them on site at a hugely competitive rate and since then they’ve found IT literate volunteers to help them with day to day troubleshooting and maintenance of their systems.<\/p>\n\n

\n <\/div>\n\n","protected":false},"excerpt":{"rendered":"

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